PRIVACY POLICY
Norcross Auto Clinic Last Updated: April 24, 2025
1. INTRODUCTION
This Privacy Policy explains how Norcross Auto Clinic (“we,” “us,” or “our”) collects, uses, and protects your information when you interact with our auto repair services, visit our website, or communicate with us through various channels.
2. INFORMATION WE COLLECT
Personal Information
We may collect the following types of personal information:
- Name and contact details (phone number, email address, mailing address)
- Vehicle information (make, model, year, VIN)
- Service and repair history
- Payment information
- Communication preferences
How We Collect Information
- Direct interactions (in-person visits, phone calls, emails)
- Appointment scheduling
- Service requests and estimates
- Website contact forms
- Customer feedback
3. HOW WE USE YOUR INFORMATION
We use your personal information to:
- Provide auto repair and maintenance services
- Schedule and confirm appointments
- Send service reminders and vehicle maintenance recommendations
- Process payments
- Respond to your questions and requests
- Improve our services and customer experience
- Comply with legal obligations
4. TEXT MESSAGE COMMUNICATIONS
Consent
When you provide your mobile phone number, you may consent to receive text messages from us. Your consent is not required as a condition to purchase any goods or services.
Message Frequency and Content
- We may send text messages regarding appointment confirmations, service updates, maintenance reminders, and promotional offers
- Message frequency varies based on your interactions with us
- Standard message and data rates may apply
Opting Out
You can opt out of text messages at any time by:
- Replying “STOP” to any of our text messages
- Calling us at (770) 840-0091
- Emailing us at [email protected]
- Visiting our location at 5945 S Norcross Tucker Road, Norcross, GA 30096
5. INFORMATION SHARING
We do not sell your personal information. We may share your information with:
- Service providers who help us operate our business
- Vehicle manufacturers for warranty purposes (with your consent)
- Legal authorities when required by law
6. DATA SECURITY
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission is ever completely secure, so we encourage you to take precautions when sharing sensitive information.
7. YOUR RIGHTS
Depending on where you live, you may have certain rights regarding your personal information, including:
- Access to the information we have about you
- Correction of inaccurate information
- Deletion of your information (subject to legal obligations)
- Objection to certain uses of your information
- Withdrawal of consent for future communications
8. CHILDREN’S PRIVACY
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
9. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The updated version will be indicated by a revised “Last Updated” date at the top of this document. We encourage you to review this Privacy Policy periodically.
10. CONTACT US
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Norcross Auto Clinic 5945 S Norcross Tucker Road Norcross, GA 30096 Phone: (770) 840-0091 Email: [email protected]